Contacting the regulator
You can contact us about:
- data and reporting
- regulation dashboards and public reporting models
- upcoming events and training
- NVES Unit Registry and unit trading
- IT issues with the NVES Unit Registry
- compliance with the New Vehicle Efficiency Standard Act 2024 (NVES Act)(Opens in a new tab/window)
- questions for the NVES Regulator
- feedback or complaints.
Email: NVESRegulator@infrastructure.gov.au
We may take up to 3 business days to respond.
Phone
Phone: 1800 075 001 (within Australia) or +61 2 6136 7111 (from outside Australia).
Note this switchboard is operated by the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts(Opens in a new tab/window) (the department).
Other NVES related enquiries
You can contact the NVES Policy team - Reducing Surface Transport Emissions Branch in the department if you have an enquiry about:
- NVES policy, the NVES Act and legislative amendments
- changes to the Australian Design Rules (ADRs)(Opens in a new tab/window)
- emissions testing protocols
- exemptions.
Email CleanerCars@infrastructure.gov.au. Please allow up to 3 business days for them to respond.
Visit New Vehicle Efficiency Standard(Opens in a new tab/window) on the department’s website for more information.
ROVER
You can contact the ROVER Support team(Opens in a new tab/window) if you are having issues using ROVER or submitting vehicles to the Register of Approved Vehicles (RAV).
ROVER provides a single integrated system for all approvals and activities under the Road Vehicle Standards (RVS) legislation, allowing you to:
- submit and pay for an application
- monitor the progress of your application
- receive and respond to requests for information regarding your application
- be notified of the decision outcome of your application
Further information can be found on their website: Welcome to ROVER(Opens in a new tab/window).
